Returns & Exchanges

At Qiviut Inc., we stand behind the exceptional quality of our luxury Arctic garments and offer a 30-day return window for items in original, unworn condition. We strive to ensure your complete satisfaction with every purchase of our rare and sustainable knitwear.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the pre-paid shipping label provided via email to ensure secure tracking of your high-value shipment.

• 3.
  Package Your Items

  Carefully place the unworn garments with all original tags attached into the original protective packaging to prevent damage during transit.

• 4.
  Receive Your Refund

  After our quality control team inspects the returned fiber, your refund will be processed back to your original payment method within 5-7 business days.